GOALS FOR THE FUTURE

We know there is room for improvement in our supply chain and are dedicated to seeking solutions. As The Wooed grows and along with it, our ability to implement change, we have set the following goals we are working towards for the long and short-term future.
  • Personally seek out small, organic farmers to work with in growing and sourcing our ingredients. This is important to us as it ensures farmers receive a greater profit percentage, rather than large corporations.
  • Become completely plastic free by implementing the use of compostable, plant based lids.
  • Establish a circular system where our packaging can be recycled, reused, and refilled. 
  • Become B Corp certified. This certification indicates a business meets the highest standards of verified social and environmental performance, public transparency and legal accountability.
  • Give back to our community and the traditions from which The Wooed has been inspired.

Shipping & Returns

Shipping

All domestic orders are shipped via Australia Post. Please allow 48 hours for your order to be processed. Shipping rate will be calculated at checkout. Please be aware that online orders are not processed over weekends or on public holidays. Full tracking details will be sent to customers when shipped.

THE WOOED holds no responsibility for the time taken for the parcel to arrive, once the parcel is with Australia Post, arrival times is at the discretion of said shipping provider

Returns

We provide hassle-free exchanges for any product in its original, unopened condition. We can accept returns for damaged goods that are not opened. Please note, all return requests must contact hello@thewooed.com within 7 days of receiving your order. Due to regulations worldwide, we cannot accept any refunds or exchanges for open packages – this includes customers who are not satisfied with their purchase. Unfortunately, we also cannot accept returns or refunds for ‘change of mind’ once a purchase has been made.

Damaged or Faulty Items

We take care to pack your products carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 3 days of receiving them in the mail.

We will arrange for the damaged or faulty product to be returned to us and you can let us know whether you would like us to either send a replacement to you or provide you with a refund.

We will refund postage costs required to return faulty or damaged item.

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