All domestic orders are shipped via Australia Post. Please allow 48 hours for your order to be processed. Shipping rate will be calculated at checkout. Please be aware that online orders are not processed over weekends or on public holidays. Full tracking details will be sent to customers when shipped.

THE WOOED holds no responsibility for the time taken for the parcel to arrive, once the parcel is with Australia Post, arrival times is at the discretion of said shipping provider

We provide hassle-free exchanges for any product in its original, unopened condition. We can accept returns for damaged goods that are not opened. Please note, all return requests must contact hello@thewooed.com within 7 days of receiving your order. Due to regulations worldwide, we cannot accept any refunds or exchanges for open packages – this includes customers who are not satisfied with their purchase. Unfortunately, we also cannot accept returns or refunds for ‘change of mind’ once a purchase has been made.

We take care to pack your products carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 3 days of receiving them in the mail.

We will arrange for the damaged or faulty product to be returned to us and you can let us know whether you would like us to either send a replacement to you or provide you with a refund.

We will refund postage costs required to return faulty or damaged item.